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Real people, no robots and always there for you, by e-mail, chat or phone.
Mon-Fri 9:00 to 18:00.


What are the payment options at Sitzfeldt?
We offer a variety of payment options: direct debit, prepayment, immediate transfer, PayPal, credit card and Ratepay*. If you do not offer the right payment method for you, please contact us and we will surely find a solution.

You can always reach us via email, chat or by phone at +49 30 60 988 588 (customer service: Mon. - Fri. 9.00am - 6.00pm).
How does the instalment purchase work?
Instalment purchase by our external payment service RatePAY:
In cooperation with the online service provider RatePAY, we offer you the option of instalment purchase. The prerequisite is a successful address and credit check. In addition to our GTC, the terms and conditions and privacy policy of RatePAY apply to the processing of payments. More information and the complete terms and conditions of RatePAY for instalment purchases can be found here.
Important for instalment purchase:
  • This option is available only for orders from an order value of 200 € to a maximum of 3,000 €.
  • Deviating delivery addresses are not possible with this payment method.
  • Only available for private customers with a German billing address.

What is the information for the Sitzfeldt bank account?
For prepayment, please transfer funds to the following account:
Sitzfeldt GmbH
IBAN: DE59100208900601851890
Bank: UniCredit Bank - HypoVereinsbank Berlin
Why does the sofa have to be paid for in advance?
Your Sitzfeldt sofa will be custom made for you after your order. All parts necessary for this, from the wooden frame to fabric, foam, etc. are already paid for by us before delivery to you. Without prepayment, Sitzfeldt would have to assume the risk and pre-finance the materials - we would have to hedge against a possible default in this case. And this would result in higher costs that would make our sofas more expensive for you. Since we always strive to ensure you get the best possible price, we only accept prepayment. To set you mind at ease, we offer a great service with our partner Trusted Shop, which makes it possible for you to insure your purchase with us for free via Trusted Shop.
What kind of security do I have when ordering using prepayment?
We offer our customers the Trusted Shops Buyer Protection. You have the opportunity with each order to register and to have your entire online purchases in Trusted Shops-certified shops automatically secured for a full year for a small fee of currently € 9.90. If the sofa is not delivered, you would receive the money back from Trusted Shops. Each individual purchase can be secured up to € 20,000. The security for a sofa purchase is valid with us for a total of 60 days, but must be extended again after about 30 days. This means that after about 30 days following your order you will receive an inquiry from Trusted Shops about whether you have already received the goods. If you respond to the inquiry in the negative, the security will be extended by another 30 days.
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