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Mon-Fri 9:00 to 18:00.

General terms and conditions

1. Scope of application
For all orders via our online shop by consumers and entrepreneurs, the following general terms and conditions (GTC) apply.

A consumer is any natural person who concludes a legal transaction for a purpose that can be attributed predominantly neither to their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, is acting in the course of its commercial or independent professional activity.

With regard to entrepreneurs, these GTC also apply to future business relationships, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary terms and conditions, their validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.
2. Contracting party, conclusion of contract
The purchase contract is concluded with Sitzfeldt GmbH.
The presentation of the products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue. You can initially put our products into the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the corrective aids provided and explained in the order process. By clicking on the order button you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be made by e-mail immediately after sending the order.

The time point at which the contract with us enters effect depends on the payment method you have chosen:

SEPA direct debit, Ratepay instalment purchase
We accept your order by sending a declaration of acceptance in a separate e-mail or by delivering the goods within two days.

Payment in advance
We accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we give you our bank details.

Credit card
When submitting the order, you also transmit your credit card data to us at the same time. Once you you have been varified as the legal cardholder, we will ask your credit card company to initiate the payment transaction and we thereby accept your offer.

PayPal
In the order process you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment order with PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and thereby accept your offer.

Immediate transfer via Sofort GmbH
After placing the order, you will be redirected to the website of the online provider Sofort GmbH, where you confirm the payment order. The contract with us then enters effect.
3. Contract language, contract text storage
The language available for the contract is German.
The contract text is not stored by us.
4. Delivery terms
We deliver within Germany free of shipping charges.
We only deliver in transit. Unfortunately, self pick-up of the product is not possible.
We do not deliver to package stations.
5. Payment
You can always use the following payment methods in our shop:

Payment in advance
When you select the payment in advance method, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card
When you submit the order, you also transmit your credit card data to us at the same time. Following your verification as the legal cardholder, we request your credit card issuer to initiate the payment transaction immediately after the order. The payment transaction is automatically performed by the credit card company and charged to your card.

SEPA Direct Debit
By submitting the order you give us a SEPA direct debit mandate. We will inform you about the date of the account debit (so-called pre-notification). By submitting the SEPA direct debit mandate we request our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be debited. The account will be debited before the goods are shipped. The deadline for the advance notice of the date of the account debit (so-called pre-notification period) is 3 days.

PayPal
In the order process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or first register there, verify with your access data, and confirm the payment order to us. After placing the order in the shop, we request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. You will receive further information during the ordering process.

Immediate transfer via Sofort GmbH
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. To be able to pay the invoice amount immediately, you must have an online banking account with PIN/TAN procedure activated to participate in Sofort, have yourself verified, and confirm the payment order to us. You will receive further information during the ordering process. The payment transaction will be executed immediately and your account will be debited.

Instalment purchase
In cooperation with the online service provider Ratepay, we offer you the option of instalment purchase. The prerequisite is a successful address and credit check. In addition to our GTC, the terms and conditions and privacy policy of Ratepay apply to the processing of payments. More information and the complete terms and conditions of Ratepay for instalment purchases can be found here: https://www.ratepay.com/zusatzliche-geschaeftsbedingungen-und-datenschutzhinweis-dach/
6. Retention of title
The goods remain our property until full payment.
For entrepreneurs, the following applies: We reserve title to the goods until complete payment of all claims from the ongoing business relationship. You may resell the reserved goods in ordinary business. All claims resulting from this resale are hereby assigned to us in advance – irrespective of any combination or mixing of the reserved goods with a new item – in the amount of the invoice amount, and we accept this assignment. You remain entitled to collect the claims, but we may also collect claims on our own as far as you do not meet your payment obligations.
7. Transport damage
For consumers:
If goods are delivered with obvious transport damage, please complain about such errors as soon as possible to the carrier and please contact us immediately. The failure to file a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.

For entrepreneurs:
The risk of accidental loss and accidental deterioration shall be transferred to you as soon as we have delivered the item to the freight forwarder, the carrier or the person or institution otherwise responsible for carrying out the shipment. Among merchants, the duty to inspect and to complain is regulated in § 377 HGB. If you refrain from carrying out the notification regulated there, the goods are deemed to have been approved, unless there are defects that were not identifiable during the inspection. This does not apply if we have fraudulently concealed a defect.
8. Warranty and guarantees
Unless expressly agreed otherwise, the statutory warranty rights apply. For consumers, the limitation period for claims for defects in used goods is one year from delivery of the goods. For entrepreneurs, the limitation period for warranty claims is one year from the transfer of risk; the statutory limitation periods for the recourse claim under § 478 BGB remain unaffected. With regard to entrepreneurs, an agreement on the condition of the goods is understood to refer only to our own information and the manufacturer’s product descriptions that were included in the contract; We accept no liability for public statements made by the manufacturer or other advertising statements. If the delivered goods are defective, we initially provide to entrepreneurs at our discretion warranty by rectification of the defect (repair) or by delivery of a defect-free item (replacement). The above limitations and shortened limitation periods do not apply to claims for damages caused by us, our legal representatives or vicarious agents

in the event of damage to life, body or health
in the event of intentional or grossly negligent breach of duty as well as malice
in the event of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract in the first place and on compliance with which the contractual partner may regularly rely (cardinal obligations)
as part of a guarantee promise, as far as agreed
as far as the scope of the Product Liability Act is opened.

Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.
Customer service: You can reach our customer service for questions, complaints and issues weekdays from 9:00 AM to 6:00 PM under the telephone number 030726185603 and by e-mail at service@sitzfeldt.com.
9. Liability
We are always liable without limitation for claims due to damages caused by us, our legal representatives or vicarious agents

in the event of damage to life, body or health,
in the event of intentional or grossly negligent breach of duty as well as malice,
with guarantee promise, as far as agreed, or
as far as the scope of the Product Liability Act is opened.

In the event of breach of essential contractual obligations, the fulfilment of which enables the proper execution of the contract and on which the contractual partner may regularly rely (cardinal obligations) by slight negligence on our part, our legal representatives or vicarious agents, the liability amount shall be limited to the damages foreseeable at the time of conclusion of the contract, which typically have to be expected. Other claims for damages are excluded.
10. Code of conduct
We are committed to the following codes of conduct:
Trusted Shops http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf
11. Dispute settlement
The European Commission provides a platform for online dispute resolution (OS), available here.
We are prepared to participate in an out-of-court conciliation procedure before a consumer arbitration board.
12. Final provisions
If you are a merchant within the meaning of the Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.
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