Questions & Answers
What is so special about Sitzfeldt?
Why can Sitzfeldt offer such great prices?
What quality standards does Sitzfeldt have?
Which sofas are suitable for allergy sufferers?
Where are Sitzfeldt sofas manufactured?
Where do the Sitzfeldt fabrics and leather come from?
Is it possible to view the sofas in a shop?
Care & Cleaning
What is the best placement for my sofa?
How can the covers be maintained and cleaned?
When cleaning the covers, we recommend dry cleaning, as our fabrics have a high content of natural fibres. In a normal wash, the fibres would contract and the cover would shrink. Many stains are also treatable with our cleaning kits and are easy to remove. Our cleaning kits can be found here in our online shop.
For particularly heavy soiling or stains on your sofa, professional upholstery cleaning may be the right solution. The cost for a 3-seater sofa is usually around 100 €. We always recommend POS upholstery service in such cases. If you have any questions, feel free to contact us. POS specialises in sofa & home textiles and provides home visits throughout Germany.
How can I order the free fabric and leather samples?
How does the personal product consultation work?
Does the personal consultation cost anything?
How can I place an order at Sitzfeldt?
Can I also order by telephone?
Do I have to create an account?
What can I do if something does not work out when I am placing an order?
I have not received an order confirmation
Can I change something in my order after it is already placed?
What are the payment options at Sitzfeldt?
*We offer a very fast and non-bureaucratic instalment payment solution through our payment service provider “RatePAY”. You can choose the payment terms for this option in the shopping cart. Then you can pay in comfortable instalments (sample calculator hier).
- This option is available only for orders from an order value of 200 € to a maximum of 3.000 €.
- Deviating delivery addresses are not possible with this payment method.
- Only available for private customers with a German billing address.
When and how do I receive my invoice?
What is the information for the Sitzfeldt bank account?
Bank: UniCredit Bank - HypoVereinsbank Berlin
Why does the sofa have to be paid for in advance?
What kind of security do I have when ordering using prepayment?
Delivery & Despatch
How long will it take to get my sofa delivered?
How long is the delivery time for accessories?
Will the delivery company take my old sofa?
Can I have my sofa built to a custom size?
How do I know when the delivery will arrive?
Will my sofa be carried to my living room?
Will my sofa be set-up?
How can I check that the sofa will fit through my doors?
How can I change my delivery address?
Where does Sitzfeldt deliver?
What are the shipping costs?
Does Sitzfeldt also ship to the German islands?
Are deliveries to Austria and Switzerland possible?
Why did I receive a fabric or leather sample with my delivery?
Assembly & Instructions
Sofa bed Gastfreund
Modular sofa Fila
Modular sofa Panama
Modular sofa Set
Modular sofa Brick
Modular sofa Fofo
Withdrawal & Returns
Can I cancel a current order?
What do I do if I do not like the sofa and I want to return it?
What do I do if I want to return accessories?
How long is the guarantee for my sofa?
What can I do if something breaks on my sofa?
How will my data be used by Sitzfeldt?
How secure is the payment process at Sitzfeldt?
Actual people, no bots, ready to help via email, chat or phone,
Mon-Fri. from 9am - 6pm.
Free fabric and leather samples.
Order fabric and leather samples. They will arrive in 2-3 working days.
100 day trial.
100 days of risk-free sitting. If it’s not a perfect fit, we’ll pick it up for free and refund your money.
Free and fast premium two-man delivery, all the way to your living room. Even the returns are free!